TABLE OF CONTENTS
Introduction to Order Flow
Shipwise pulls available orders from your eCommerce system. The available orders enter Shipwise. We save the new orders with a status of Open. This status simply means the order was successfully imported into the system. Orders start processing through Shipwise dependent all on the order status, we sometimes call it order state. An order flows between each status and typically flows as show below:
This status flowchart is a typical progression but can be customized as needed.
Order Status Definitions
There can be additional statuses added for you. If you require this please open a support ticket in the portal.
| Status | Definition |
|---|---|
| Open | Order newly created in Shipwise and will be processed accordingly. |
| Pending Fulfillment | The upstream fulfillment center has the order in their WMS |
| Shipped | 3PL or you have shipped this order either from Shipwise or from the 3PL WMS. Tracking is ready to be sent back to the eCommerce solution |
| Completed | Tracking was successfully sent back to the eCommerce store |
| WMS Error | There was an error uploading to the WMS |
| On Hold | Not used by Shipwise directly. Can be used by customers. |
| Cancelled | Not used by Shipwise directly. Can be used by customers. |
| Awaiting Fulfillment | 3PL is ready to import the order and begin fulfillment |
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